Officer, Ground Operations

at  Malaysia Airlines

QUALIFICATIONS & WORKING EXPERIENCE

• Possess at least diploma or equivalent.
• Minimum 2 years’ experience in airline or aviation field focusing on operation and station management.

SKILLS & KNOWLEDGE

• Excellent English communication skills. Must be able to communicate with all levels of management, colleagues and passenger with confident and accuracy.
• Must be proficient in Microsoft Office and airlines operation systems will be a plus point.
• Able to work on shift, weekends and public holidays.

ROLE PURPOSE

Deliver professional assistance to process and facilitate passengers and their baggage through the airport with minimum inconvenience to them without tolerate the regulatory requirement and operation standards.

KEY ACCOUNTABILITY

Check In Counter

• To ensure cleanliness of counter.
• Must be customer service oriented - greetings, smile always and polite.
• Check in - correct, fast and accurate.
• Travel document - knowledge to read travel documents from all countries, validity and up to date.
• Baggage tag - correct and sufficient.
• Baggage and lost & found matters - alert at all time.
• Open counter - 90 mins before STD
• Close counter - 30 mins before STD

Gate & Arrival

• To ensure boarding gate is opened at least 30 minutes prior to STD.
• Able to make delay and gate change announcements.
• To collect boarding pass and to assist passengers at the gate.
• To ensure no over size or heavy baggage taken to the aircraft.
• To ensure 20 minutes ground time not exceed.
• To hand over and to collect aircraft documents for office filings.
• Inbound / Outbound Passenger Manifest.
• Inbound / Outbound Cargo Manifest.
• General Declaration (where applicable).
• Inbound / Outbound Signed Loadsheet & NOTOC.