Officer II Unarmed

at  Medstar Health

GENERAL SUMMARY OF POSITION

Ensures a safe environment for our patients, staff and visitors. Patrols hospital property, responds to calls for assistance, and reports on conditions, objects or persons which may impact the security and/or safety of patients, associates, physicians, visitors, or vendors, and responds according to established policies, procedures and regulations. Mentors and trains security staff. Assumes charge role as needed. Security Officers are essential associates in a 24/7 environment and may be required to be flexible with scheduling and work “off-shifts.” May obtain and maintain State of Maryland and/or District of Columbia Metropolitan Police Department Special Police Officer commission to carry out duties associated with crime control and response, designated as an Unarmed Security Officer, assigned and deployed within the hospital consistent with the limitations of the Unarmed SPO commission from Maryland State Police or District of Columbia Metropolitan Police Department.

EDUCATION

• High School Diploma or GED required and
• Associate’s degree preferred

EXPERIENCE

• 1-2 years SPO commissioned and 1 year of Medstar satisfactory performance as a Security Officer I required or
• 5-7 years Total related security or law enforcement experience (inside or outside of medstar). required
• One year of relevant professional-level work experience may be substituted for one year of required education.

KNOWLEDGE, SKILLS, AND ABILITIES

• Verbal and written communication skills.
• Strong interpersonal skills.
• Ability to remain calm and thoughtful during a crisis.
• Ability to assist in de-escalating situations with strong emotions and conflict.
• Basic computer skills preferred.

• Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards. Complies with governmental and accreditation regulations.
• Assists supervisor with daily supervision of the shift to include monitoring communication center and monitoring security officers to ensure that their duties are being performed correctly. Makes on-the-spot corrections when needed.
• Acts as a resource or mentor to security staff.
• Conducts in-service training.
• Assumes charge role as needed.
• Assists with training of new associates as necessary.
• Collects and secures patient valuables and lost-and-found articles.
• Conducts designated security patrols throughout the facility as directed. May be required to patrol the hospital campus/grounds via security motor vehicle or bicycle.
• Observes and monitors conditions, objects, or persons which might require police action. Controls access to and inspects packages of those leaving buildings. Reports all safety, security, and law violations.
• Immediately responds to emergencies to provide necessary assistance to employees and customers. Responds to security and medical code calls.
• Monitors camera surveillance and other security technology systems as directed. Monitors conduct of patients and visitors on hospital premises; confronts unauthorized persons for questioning as needed.
• Participates in investigations; maintains records and prepares incident reports and other documents pertinent to security activities. Continues to follow-up as needed to bring incident to closure. Notifies appropriate authorities or superiors and calls for back-up assistance as necessary.
• Proficient in and utilizes nonviolent crisis intervention and de-escalation techniques to ensure staff, patients, visitors and all others remain safe, calm and respected while onsite. Assists with restraining as needed.
• Testifies at legal proceedings, hearings and trials.
• When responding to circumstances where the exercise of law enforcement authority may be required, takes appropriate measures to secure the scene, preserve evidence, detain and secure suspected criminal perpetrators, and assist responding law enforcement authority as directed by Director or other designated security officer in charge. Completes written reports and when subpoenaed or requested, notifies Legal Counsel for MedStar of same and gains guidance to testify at legal proceedings, hearings and trials.
• Works cross-functionally to ensure safe and secure environments.
• Assists in the development of department goals, objectives, policies and procedures. Ensures compliance with hospital/facility policies and procedures and governmental and accreditation regulations.
• Interacts with visitors and maintains designated security posts throughout the facility as directed. Ensures quality outcomes for the security department by communicating with security staff and the public.
• Participates in meetings and on committees and represents the department and hospital in community outreach efforts. Participates in multi-disciplinary quality and service improvement teams.
• Performs other duties as assigned.