Officer, Reservations & Pre Post Departure

at  Malaysia Airlines

QUALIFICATION & EXPERIENCE

• Must be in current position minimum 1 year; and/or
• Diploma with 2 years in relevant/related working experience.

SKILLS & KNOWLEDGE

• Computer literate specially in Excel, Words and PowerPoint.
• Presentable and pleasant appearance.
• Good communication and listening skills.
• Knowledgeable in Altèa Reservation Desktop Web (Amadeus), Inventory and/or CM is an added value.
• Conversant in additional language or local slang i.e. Mandarin, Hakka, Kadazan etc. is an advantage

ROLE PURPOSE

Responsible and accountable for flight inventory of MASwings flights i.e. PSO sectors, Charter etc.

KEY ACCOUNTABILITY

• To update flight plan/frequency/rotation in Altèa Inventory according to flight schedule seasonal change i.e. Northern Summer and Northern Summer.
• To update flight plan/frequency in Altèa Inventory according to ad-hoc e.g. ferry flights, charter etc. and/or operational requirement e.g. flight disruption, aircraft on ground etc.
• To execute flight reallocation SOP during flight disruption and to ensure affected passengers are handled properly and notification/e-blast are initiated.
• To perform pre and post flight function on MASwings flights.
• To handle and manage MEDA cases and government CUSTODY requests, and other related cases which require authorization.
• To perform inventory function (disruption shift) in Altèa Inventory between 1900LT – 0800LT the next day.