Officer, System Competency Center

at  SATS

KEY REQUIREMENTS

• Required to learn and hands on SATS systems like Mosaic ecosystem suite of products (ie. Groundstar Planning, Groundstar Workforceplus, Groundstar Realtime, PowerBI)
• Possess analytical and engineering mindset with problem solving skills.
• Resourceful, think out of the box, takes initiatives and self-motivated
• Able to work independently as well as a team player
• Demonstrated ability to interact and work effectively across functional teams and at multiple levels within the organization.
• Highly organized and possesses ability to manage multiple projects or tasks concurrently.
  Job Reference: SATS0165

• Work with vendor on scheduled maintenance and verify system after downtime
• Manage vendor on any application error(s) immediately through vendor’s ticket system
• Work with requestor (BU/department) on issue solving and/or customization changes and manage vendor on the changes when required
• Conduct workshops, train the trainer training or refresher and business simulations with BU/department for onboarding(s) and/or operation process change(s)
• Configure existing system (ie. Mosaic ecosystem etc) in UAT and PROD environment for approved onboarding(s) and/or operation process changes(s)
• Liaise with internal stakeholders on base data collection, and developed used cases based on their requirements
• Provide consultation services to the BU for process improvements
• Drafting of documentations/SOPs on business/operation processes, mapping and translation to system config jointly with the BU to identify gaps for improvement
• Drafting documentations/SOPs on user manuals and training materials
• Support user experience tour to the Bus and understand department’s pain points and constraints and thereafter implement changes to improve ops usage of the system
• Support new system implementation to BU where required
• Trial on new innovative solution to incorporate into existing systems (ie. Mosaic ecosystem etc) for improvement
• Create report formats and extract data for analysis purposes
  Key Requirements