Offshore Operations Senior Lead, nib Thrive

at  nib Group

LET’S TALK ABOUT YOU

This role will work closely with service providers from several countries, so an understanding and respect for cultural & religious practices is required. As you will be the key relationship contact with these providers you will have prior experience in delivering clear, timely and detailed communication with managers and stakeholders of offshore teams.

Other skills to be successful in this role include:

• Demonstrated experience in relationship management, with the ability to influence business outcomes
• Demonstrated experience working remotely and managing offshore relationships across differing cultural backgrounds
• Demonstrated experience in working in a highly regulated environment
• Strong leadership and change management skills
• Proven experience in managing stakeholders
• The ability to influence, prioritise and work collaboratively to achieve desired outcomes
• A background in contract management and understanding of the risk associated with this
• Adaptable with technology and a willingness to complete compliance administration

Working hours Mon - Fri between 8am - 6pm. Open to all locations within 2 hours of our nib Hubs.
At nib, we recognise that some people may only apply when their education, skills and/or experiences are identical to what an employer is looking for in a candidate. We’re always on the lookout for curious individuals who will add to the culture at nib Group - so if this role resonates with you, please apply!

LET’S TALK ABOUT THIS ROLE

The Offshore Operations Senior Lead is responsible for managing the relationship with our outsourced service providers, ensuring the delivery of high quality, efficient and compliant results, which meet the expectations of our business and stakeholders (including the end users of our plan management services).You will work with our offshore service providers to ensure continuous improvement opportunities are realised, performance is maintained and reported on, & quality assurance, coaching and training opportunities are reflective of the businesses they are providing the service for.

Other duties may include:

• Deliver on the communications strategy, ensuring clear two-way communication between stakeholders
• Build and maintain relationships with leadership team, service providers and relevant internal/external stakeholders
• Drive a high-performance culture and ensure high staff engagement through quality leadership & relationships
• Understand and execute contracts - ensuring the relationship and performance is managed in line with the agreement, and risks are raised and mitigated

Other skills to be successful in this role include:

• Demonstrated experience in relationship management, with the ability to influence business outcomes
• Demonstrated experience working remotely and managing offshore relationships across differing cultural backgrounds
• Demonstrated experience in working in a highly regulated environment
• Strong leadership and change management skills
• Proven experience in managing stakeholders
• The ability to influence, prioritise and work collaboratively to achieve desired outcomes
• A background in contract management and understanding of the risk associated with this
• Adaptable with technology and a willingness to complete compliance administratio