OIM Support engineer

at  Wipro Limited

KEY SKILLS

Oracle Identity Manager and Governance

QUALIFICATIONS

• Bachelor’s degree or 3 years of experience in lieu of every year of education

"Soft” skills

• Excellent attention to detail and workload management, responsive to emails, pings.
• Attends daily meetings with the customer and has current knowledge of status of open items. Able to identify roadblocks.
• Excellent communication skills both written and oral with ability to directly and clearly articulate technical issues and impact to business.
• Must be comfortable estimating timelines for resolution and then making sure dates are met

Technical skills

• Minimum of 5 years hands-on experience supporting OIM 12c in a mature production environment that is used for traditional A/C/D with heavy focus on recertification cycles

ROLE DESCRIPTION

We are looking for an OIM Support engineer, who would be helping our production support team with Client interaction, Providing Technical Solutions, Task management, Technical support to team, implement Upgrade /enhancements, perform root cause analysis and implement operational/technical improvements.

“Soft” skills

• Excellent attention to detail and workload management, responsive to emails, pings.
• Attends daily meetings with the customer and has current knowledge of status of open items. Able to identify roadblocks.
• Excellent communication skills both written and oral with ability to directly and clearly articulate technical issues and impact to business.
• Must be comfortable estimating timelines for resolution and then making sure dates are met.

Technical skills

• Minimum of 5 years hands-on experience supporting OIM 12c in a mature production environment that is used for traditional A/C/D with heavy focus on recertification cycles.

This includes responding to client incidents about not getting expected results, working with the results of monitoring and researching/resolving issues, etc.

**This is not about deploying new instances but does involve supporting an environment that is still being modified (new applications being added, policies modified).

• Responding End Clients’/Users’ queries and helping them to fulfil their objectives
• Implement bug fixes, resolve issues to closure, Error free good quality production deployment is essential.
• Skills to perform root cause analysis and take care of support issues, troubleshooting and Incident management
• Minimum of 1-2 years hands-on experience with PING Identity – 11.x
• Ability to resolve incidents, do root cause analysis, ability to identify patterns of repeating issues.
• Work with product vendors (Oracle, Ping) to resolve issues.
• Previous experience with Remedy and JIRA a strong plus.