On-Call Zendesk Expert

at  HelpFlow

Position: Zendesk Expert
Working Hours: Predominantly US business hours (Pacific Time).
Hiring Company: We run customer service operations for e-commerce stores, providing customer service agents as well as customer service operation management and infrastructure improvements (workflow improvements, reporting, AI, etc.). We launched in 2015 and have a fully remote team of 100+ employees in the Philippines (including Managers, Client Management, Sales, etc.) and a great culture.

POSITION SUMMARY:

As a Zendesk Expert, you will provide immediate and expert-level support in all aspects of Zendesk, primarily on creating reports, AI, bots, and app integration. The Zendesk Expert will support various urgent projects to ensure efficient and effective use of Zendesk tools and capabilities.

BUSINESS AREA ACCOUNTABILITIES:

• Zendesk Configuration and Customization
• Report Creation and Analysis
• AI and Bot Implementation
• App Integration and Automation
• Technical Support and Troubleshooting

• Technical Proficiency: Extensive knowledge of Zendesk, including configuration, customization, report creation, AI, bots, and app integration.
• Analytical Skills: Strong ability to analyze data and generate actionable insights through comprehensive reporting.
• Problem-Solving: Excellent troubleshooting skills to identify and resolve technical issues promptly.
• Project Management: Ability to manage multiple projects and priorities effectively.
• Communication: Clear and effective communication skills to interact with stakeholders and provide technical support.