Onboarding, Analyst (Bilingual English/French) - Canada - (REMOTE)

at  EXP canada

We are one of the first all-remote companies with 2,000+ team members utilizing our virtual office called eXp World. This role is work-from-anywhere in Canada.

As an Onboarding, Analyst, you’ll take a proactive role representing eXp Realty as a front- line representative to assist newly joining agents and brokers, provide guidance, answer inquiries, and offer support pertaining to eXp Realty in a variety of areas. The ideal candidate for this position is customer service oriented, self-motivated, and a resourceful individual. World-class customer service/experience is required for every interaction with strong problem-solving skills, empathy, and urgency to every engagement.

Process joining agents for initial systems, process and account setup to include but not limited to:

• Initiate the onboarding process after application received
• Start the approval process
• Send out/ gather required forms and contracts
• Set up the joining agent’s profile
• Trigger the setup of the agent’s transaction platform
• Assign company tools/resources to agents during the joining process
• Assist with fielding questions at the concierge desk as needed
• Communicate effectively, both orally and in writing
• Respond to client/company communication in a manner that provides added value and generates significant customer satisfaction
• Rapidly establish a positive working relationship with customers and other professionals
• Work continuously on a task until completion (or referral to third parties, if appropriate)
• Identify problem areas, devise and deliver solutions to enhance the quality of service to and to prevent future problems
• Other Accountabilities as Assigned