Onboarding, Analyst (Bilingual English/French) - Canada - (REMOTE)
at EXP canada
Mississauga, ON, Canada -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 18 Jun, 2024 | USD 45000 Annual | 18 Mar, 2024 | 1 year(s) or above | Good communication skills | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
We are one of the first all-remote companies with 2,000+ team members utilizing our virtual office called eXp World. This role is work-from-anywhere in Canada.
Responsibilities:
As an Onboarding, Analyst, you’ll take a proactive role representing eXp Realty as a front- line representative to assist newly joining agents and brokers, provide guidance, answer inquiries, and offer support pertaining to eXp Realty in a variety of areas. The ideal candidate for this position is customer service oriented, self-motivated, and a resourceful individual. World-class customer service/experience is required for every interaction with strong problem-solving skills, empathy, and urgency to every engagement.
Process joining agents for initial systems, process and account setup to include but not limited to:
- Initiate the onboarding process after application received
- Start the approval process
- Send out/ gather required forms and contracts
- Set up the joining agent’s profile
- Trigger the setup of the agent’s transaction platform
- Assign company tools/resources to agents during the joining process
- Assist with fielding questions at the concierge desk as needed
- Communicate effectively, both orally and in writing
- Respond to client/company communication in a manner that provides added value and generates significant customer satisfaction
- Rapidly establish a positive working relationship with customers and other professionals
- Work continuously on a task until completion (or referral to third parties, if appropriate)
- Identify problem areas, devise and deliver solutions to enhance the quality of service to and to prevent future problems
- Other Accountabilities as Assigned
REQUIREMENT SUMMARY
Min:1.0Max:2.0 year(s)
Information Technology/IT
HR / Administration / IR
Other
Graduate
Proficient
1
Mississauga, ON, Canada