Onboarding Specialist

at  Global Payments

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

ABOUT US

Through local expertise and global scale, we at Global Payments Oceania deliver market-leading technology solutions through five regional sub-brands — Eway, Ezidebit, Sentral, Pigeonhole Software and Storman.
Collectively, these brands are anchored by Global Payments, a world leader in payments and software solutions and a Fortune 500® brand with a worldwide footprint to accelerate our customers’ full potential.
As pioneers within the Australia and New Zealand payments landscape, Eway is a leading business-to-business ecommerce provider and Ezidebit a digital recurring business-to-consumer payments.

The Onboarding Specialist is critical in the efficient onboarding new customers to our Ezidebit and Eway brands. You will take ownership of the initial phase of the customer journey, providing excellent customer service and ensuring a smooth onboarding experience to promote a positive customer activation and retention.

Your key responsibilities will include:

• Guiding customers through the onboarding journey, via phone and email, to increase account activation rates and overcome any roadblocks in the process;
• Set up new merchant accounts for both Eway and Ezidebt brands;

• Accurately complete compliance checks before submitting to the Credit and Risk team;Provide ongoing customer support throughout the onboarding process and action any requests from existing merchant accounts.