Onboarding Specialist

at  Peninsula Canada

Company: BrightHR Limited.
Job Title: BrightHR Onboarding Specialist
Department: BrightHR - Service
Location: Toronto, ON
Salary: $45,000 - $50,000

ABOUT US

Do you have the passion to succeed? Do you have the dedication to push yourself? If so, we want to hear from you!
Bright believes in the power of small businesses and understands their importance to our high streets and local communities. That’s why we support small business owners with all their people management needs and give them the tools to take their business to the next level. With BrightHR we offer smart HR and H&S software that transforms to way employers manage their people and their business. BrightHR supports over 65,000 businesses globally with an affordable and easy to use platform. BrightHR currently operates in the U.K., Ireland, Australia, New Zealand, and most recently, Canada. BrightHR Limited is a part of the Peninsula Group Companies. We’re here to champion small business owners and support them on their journey to a brighter future.

EDUCATION/EXPERIENCE

• Customer service experience is mandatory
• Ability to handle objections and make recommendations based on client needs
• Must have excellent listening skills and be able to communicate with clients and users of varying technical ability
• The ability to work in a fast-paced environment
• Able to adapt to change
• Can take responsibility of own product knowledge
• Experience with Salesforce is an asset

THE ROLE OF BRIGHTHR ONBOARDING SPECIALIST

Provide inbound and outbound telephone and email support to BrightHR users. Assist clients with the implementation of our HR and H&S management software. Engage users by providing training and making recommendations to help clients get the best possible experience from the software. Ensure that excellent customer service is provided at all times. Achieve and exceed daily Key Performance Indicators and Service Level Adherence.

DAY-TO-DAY DUTIES AND RESPONSIBILITIES

• Provide excellent customer service to our new and existing BrightHR clients
• Carry out pro-active implementation calls to new clients to welcome them to the service and provide them with an overview of the system and assist with the set-up of their account
• Conduct demonstrations of BrightHR by webinar for prospective clients
• Contribute to team targets, paying particular attention to customer experience and feedback
• Conduct non-utilisation calls to inactive BrightHR users, encouraging implementation into their business
• Provide one-to-one training as and when required based on clients’ needs
• Troubleshoot technical queries to identify the type of query raised and provide first time resolution to basic questions and training needs
• Keep an accurate record of discussions, logging all queries against the correct account