Online Claims Agent

at  Acquire BPO

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
Are you ready to join an exciting and rapidly growing customer service project, working with awesome people within a fun and supportive work environment?
If so, Acquire BPO has an opportunity for you!
We are looking for passionate and experienced Customer Service Representatives to assist us with providing an exceptional customer experience for a leading health insurance provider!
About the role
Respond to general health insurance enquires
Handle calls regarding claim status, estimates and eligibility
Record customer interactions clearly
Assisting customers with payments
Assisting with customer account related issues
Maintain accurate customer account information
Handling large volume of calls daily
Skills and Experience
Excellent in customer service and great problem solving skills.
Experience in a call centre environment
Able to communicate with professionalism, across all support platforms.
Demonstrate strong communication and computer skills
Motivated to deliver and achieve Key Performance Indicator’s (KPI’s)
Strong attention to detail
Complaint-handling experience is an advantage
Ability to build rapport quickly with different types of customers
Excellent active listening skills
What We Offer
Monday - Friday
Extensive Paid Training
Ongoing Training and Development
Inclusive and Supportive work environment - Everyone is welcomed!
Fun & Rewarding Team Incentives
Wellbeing and Support Program (EAP)
CBD Office Location
What We Value
We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:
Collaboration: Brilliant jerks can be brilliant elsewhere.
Impact: Do, get it done, create impact.
Passion: Be positive, bring passion and energy.
Transparency: A transparent team can help each with other.
If you think you would be suitable for this role, apply now!
Join the A-Team and experience the A-Life!
Join the A-Team and experience the A-Life!
About Us
Acquire BPO is an award-winning, global business outsourcer with 10,000 staff and over 16-years’ experience in delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail.
We’re an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly. A genuine partnership approach is at the heart of we do. Our teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of “big business.” We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work-from-Home environments, where client-permitted. We’re recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence.
As a dynamic organization with the ability to take your career to the next level, we’re looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.
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Please refer the Job description for details