Online Customer Service & Retail Sales Assistant

at  Total Tools

Warrnambool VIC, Australia

• Full Time Role with Australia’s Ultimate Tool Shop!
• Ongoing Product Training in Market Leading Brands like Bosch, Makita, Milwaukee.
• Join a Growing Business and Make a Difference in the Exciting Tools Industry.

Total Tools Warrnambool is looking for a Full Time Online Customer Service & Retail Sales Assistant , who has a real passion for tools & trades. This is an exciting opportunity for you to utilise your current skills and experience within a growing and diverse business.
This position will suit a motivated individual with strong attention to detail and a focus on customer service. In this unique role, you will be working with our online team to deliver outstanding Customer Service for our online customers. You will also assist in working with the retail side of the business
Working with a variety of team members and customers, you will have excellent interpersonal skills and the ability to build solid, long-term relationships.

DOES THIS SOUND LIKE YOU?

• Previous retail and/or trade experience – you might be a retail star, or a tradie looking for a break from the tools
• Has worked with, understands, and has a passion for tools
• Enthusiastic, highly motivated, and a phenomenal teammate
• Dedicated to providing exceptional customer service
• Comfortable with technology – computer literacy is a must
• Available for weekdays, weekends, and some public holiday work

• Processing online sales transactions
• Providing advice and information on products
• Supporting customer queries and offering solutions
• Maintaining store displays and ensuring a well-presented store
• Processing and maintaining customer orders