Online Learning Facilitator, MBA Registrar Services

at  Harvard University

JOB SUMMARY

The Online Learning Facilitator (OLF) is critical to the delivery of Harvard Business School MBA Program courses. OLFs provide basic technical facilitation to students, faculty member(s), and the scribe during class sessions. OLFs are responsible for managing the Zoom platform, including serving as host for the Zoom session, managing class participation traffic, sharing documents or videos with students, polls, guest instructions, setting up and monitoring break out rooms as necessary, and providing support to the students and faculty to ensure the discussions flow smoothly.

POSITION DESCRIPTION

As a member of the MBA Program team, a successful Online Learning Facilitator is professional, punctual, reliable, and able to remain focused and alert during a full 80-minute class session. OLFs must be comfortable with technology, especially the Zoom platform. This role requires clear and concise communication skills, both written and verbal. The OLF will need to be able to multi-task in a calm and collected manner, students and faculty themselves may be uncomfortable with this mode of course delivery and will need support. The OLF must be able to use resources and skills swiftly and efficiently if something does go wrong. Although there will be technical support available during classes, the OLF is the first line of support and is expected to keep the class moving as smoothly as possible.
This position is also responsible for other duties as assigned.

BASIC QUALIFICATIONS

• High school diploma, GED, or equivalent required.
• 2+ years of work experience required.
• Education beyond high school may count toward experience.
• Microsoft Office (Word, Excel, PowerPoint, and Outlook) and Zoom experience is a must.

ADDITIONAL QUALIFICATIONS AND SKILLS

• Comfort with learning new applications and technology
• Ability to communicate clearly and concisely in person and in writing
• Strong customer service orientation
• Attention to detail, punctuality, reliability, flexibility, and ability to work autonomously
• Appropriate professional behavior is essential

Please refer the Job description for details