Online Manager (EA) - Woolworths Beerwah

at  Woolworths

ONLINE MANAGER (EA)

As Online Manager you will be a champion for customer experience, be responsive, solutions-focused and have the ability to think on your feet. You will lead a team of Personal Shoppers who deliver accurate orders for our customers every day.

WOOLWORTHS, A JOB IS NEVER JUST A JOB.

It’s the start of something bigger. There are over 128,000 of us, in the biggest cities and the tiniest towns. And each of us have an important role to play. If you have a passion for great customer service, a hunger to make a tangible difference and you’re looking for a place to develop, you could be who we’re looking for.

WHO WE ARE

Joining Woolworths Supermarkets means being a part of the wider Woolworths Group, which includes the businesses of Big W and Countdown (NZ). Which means you won’t have one opportunity with us, you’ll have thousands.

RESPONSIBILITIES:

• Leading teams across our Online department to put team and customers first through the day-to-day management of online orders
• Managing and distributing online orders to the team of Personal Shoppers
• Working cohesively across our Grocery & Fresh Departments
• Being an advocate for accurate picking and substitutions
• Ability to pivot and focus on achieving order windows and targets
• Strong focus on OH&S and safety
• Delivering key performance metrics and targets across the Online team