Onsite Customer Service Agent
at Johnson Controls International
Reynosa, Tamps., Mexico -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 07 Aug, 2024 | Not Specified | 09 May, 2024 | N/A | Good communication skills | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
HOW WILL YOU DO IT?
- Order input in SAP (different order types)
- Send order confirmation to customer (confirm delivery date based on ATP, partial delivery allowed, etc)
- Monitor the customer backorders in conjunction with Customer, Warehouse, Supply & Demand, Credit Control, Purchase and Forwarder.
- Maintenance of planned shipping days (delays, customer requests, etc)
- Handle customer order cancellations (DOA)
- Monitor call-off orders
- Issue internal complaint and RMA if required. (Salesforce/SAP)
- Send customer receipt confirmation of complaint
- Follow up and coordinate internally on solution and corrective actions
- Inform customer about corrective actions or escalate/involve account manager
- Action on solution and corrective actions
- SAP and Salesforce credit-note procedures (DOA)
- Handle customer questions on deliveries, delays, problems, etc.
- Follow-up on pending basic quotes
- Coordinate approach with Inside/outside sales representative
- Handle customer questions effectively and in a service-oriented manner
- Follow up on actions requested in sales representatives call reports
- Inform customers about changed delivery times and equivalent products
- Case management in Salesforce
- Support debtor control on collecting accounts receivable
- Keep customer details and price agreements up-to-date.
- Collect, share and document leads, projects, competitor details
How To Apply:
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Responsibilities:
Assure and improve communication between the warehouse and the Customer Service team.
Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time.
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Outsourcing/Offshoring
Sales / BD
Customer Service
Graduate
Proficient
1
Reynosa, Tamps., Mexico