Onsite Engineer (On customer site: London)

at  CDW

JOB SUMMARY

The role of OnSite Engineer within CDW Field Service Engineering is to provide onsite services for BAU and various ad-hoc engagements. Deliver onsite services to a specific customer on one or multiple sites within the contract.
The OnSite Engineer will Provision on-site basic hardware support, PC and Laptop imaging, Helpdesk, Desktop support, VC Support, Printer support, Installations, move and changes, and 1st / 2nd line support.
Be eligible for Security Clearance and adhere to CDW policies.
Flexibility - Travel required

QUALIFICATIONS, SKILLS AND EXPERIENCE

• Demonstrable skills and knowledge in relevant technology area
• College, University or Professional certifications
• Likely already holds one or more of:
• CompTIA A+/N+
• May have, or be studying towards, one or more of:

• Deliver On-Site services for a CDW client; Providing technical support for the End User Technology environment involving desktop computing and corporate IT services.
• Capable of working independently and remotely on a wide range of products; Required to perform on site installations and troubleshooting on a wide range of products in a software or hardware environment.
• Ability to follow documented procedures provided by either CDW or Customer; Ability to respond to changes in procedures even in circumstances where documentation has not been updated. Ability to make necessary changes to procedures and documentation for the benefit of the team as a whole.
• Committed to own personal development; Actively contributing to management appraisals and training. Seeking opportunities to grow and develop skill sets in accordance with own personal ambitions and organisational need.
  The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.