Onsite Support Engineer

at  QBE

Primary Details
Time Type: Full time

Worker Type: Employee

• Location: Perth
• Type: Permanent, full time
• Please note we are unable to offer visa sponsorship for this position.

The opportunity
An exciting opportunity for a Level 2 Technical support person to join QBE Perth as an Onsite Support Engineer.
Working as part of a National Team, you will provide on-site IT support by troubleshooting hardware and software issues for assigned site(s) as well as people working remote from a QBE office ensuring a quality end user experience.
Your new role

Some of your duties will include:

• Responding to incidents and requests, providing timely resolution, and delivery of service
• Incidents and requests could include anything from software issues to meeting room set-up for CEO
• Performing hardware and/or software installations and updates to desktop and/or laptop computers
• Providing IT support for projects involving technical rollouts, office moves, upgrades etc
• Facilitating accurate record keeping by documenting support issues and/or resolutions
• Communicating customer feedback to managers and IT team members
• Providing a VIP Onsite Support service, ensuring enhanced support for the QBE Executive Community
• Liaising regularly with Executive Assistants, building solid working relationships

About you

The successful candidate will have prior experience in a technical support role. You will work well autonomously with excellent communication and relationship building skills.

• Hold a technology qualification and/or experience in a technology environment troubleshooting issues
• Be familiar with Dell and Surface Pro hardware, iPhones, iPads and Android phones, Microsoft O365 Suite
• Be confident troubleshooting and resolving tech issues across many different technologies
• Be a team player with excellent rapport building skills – solid working relationships are a key driver of success in this role
• As the sole Onsite Support Engineer on the West Coast the ideal candidate will be driven and able to self-manage

About QBE
We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage. We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.
And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.
We believe this is our moment – what if it was yours too? Your career at QBE — let’s make it happen!
Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
• Our ‘Thriving at our Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
• 18 weeks’ gender-equal flexible leave for all new parents, including paid super
• The ability to maximise retirement savings through voluntary super contributions and company matching
• Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
• Additional leave and support through QBE’s Family Domestic Violence First Responder Network
• Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

Rewards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• 2021 LinkedIn Top Employer & HRD Employer of Choice
• 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
• Platinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion
• Ranked 3rd place in the AAGE Top Graduate Employers 2024 for medium sized program as voted by graduates
• Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)
• Family First accredited employer since 2021

APPLY NOW and let’s make it happen!
Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.
QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at
recruitment@qbe.com
Application Close Date: 03/07/2024 11:59 PM
How to Apply:
To submit your application, click “Apply” and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates

Some of your duties will include:

• Responding to incidents and requests, providing timely resolution, and delivery of service
• Incidents and requests could include anything from software issues to meeting room set-up for CEO
• Performing hardware and/or software installations and updates to desktop and/or laptop computers
• Providing IT support for projects involving technical rollouts, office moves, upgrades etc
• Facilitating accurate record keeping by documenting support issues and/or resolutions
• Communicating customer feedback to managers and IT team members
• Providing a VIP Onsite Support service, ensuring enhanced support for the QBE Executive Community
• Liaising regularly with Executive Assistants, building solid working relationship

The successful candidate will have prior experience in a technical support role. You will work well autonomously with excellent communication and relationship building skills.

• Hold a technology qualification and/or experience in a technology environment troubleshooting issues
• Be familiar with Dell and Surface Pro hardware, iPhones, iPads and Android phones, Microsoft O365 Suite
• Be confident troubleshooting and resolving tech issues across many different technologies
• Be a team player with excellent rapport building skills – solid working relationships are a key driver of success in this role
• As the sole Onsite Support Engineer on the West Coast the ideal candidate will be driven and able to self-manag