OnSite Support Engineer

at  QBE Insurance

PRIMARY DETAILS

Time Type: Full time

Worker Type: Employee

• Location: Sydney - George Street, CBD
• Type: Permanent, full time

YOUR NEW ROLE

Some of your duties will include:

• Responding to incidents and requests, providing timely resolution, and delivery of service
• Incidents and requests could include anything from software issues to meeting room set-up for CEO
• Performing hardware and/or software installations and updates to desktop and/or laptop computers
• Providing IT support for projects involving technical rollouts, office moves, upgrades etc
• Facilitating accurate record keeping by documenting support issues and/or resolutions
• Communicating customer feedback to managers and IT team members
• Providing a VIP Onsite Support service, ensuring enhanced support for the QBE Executive Community
• Liaising regularly with Executive Assistants, building solid working relationships
• Assisting on Tech Bar as a part of our streamlined global On Site Service initiative

To perform the duties of this role you must:

• Hold a technology qualification and/or experience in a technology environment troubleshooting issues
• Be familiar with Dell and Surface Pro hardware, iPhones, iPads and Android phones, Microsoft O365 Suite
• Be confident troubleshooting and resolving tech issues across many different technologies
• Be a team player with excellent rapport building skills - solid working relationships are a key driver of success in this rol