Ontario Works Program Support Representative
at York Region
Vaughan, ON, Canada -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 07 Jul, 2024 | USD 35 Hourly | 08 Apr, 2024 | N/A | Customer Service Skills,Collaboration | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
Job Description:
QUALIFICATIONS
- Successful completion of a Community College Diploma in Business, Business Administration, Public Admnistration or related field, or approved equivalent combination of education and experience.
- Minimum two (2) years demonstrated experience in a human services environment working with the vulnerable population and experience with financial and accounting systems, data entry and providing administrative support.
- Satisfactory Police Criminal Background Check.
- Knowledge and understanding of supports required in servicing a vulnerable population.
- Demonstrated experience providing high quality customer service skills to clients and participants in an expedient manner.
- Demonstrated problem solving and decision making skills.
- Demonstrated conflict resolution skills and techniques to resolve client issues and concerns.
- Knowledge and demonstrated ability in corporate core competencies including customer focus, communication, collaboration and personal ownership.
Responsibilities:
POSITION PURPOSE
Reporting to the Supervisor, Social Assistance is responsible for providing a range of program and administrative supports to Ontario Works Staff and to clients; supporting the delivery of social assistance in the local offices and for performing various administrative functions for Branch staff; responding to telephone and in-person general inquiries; completing basic reporting requirements and maintaining OW client files; performing data entry and changes in the Social Assistance databases; issuing one-time financial and employment related expenses as directed by Caseworkers; acting as custodian for the onsite safes and responsible for processing financial activities/transactions; and rotating between functions (e.g. scheduling, reception, clerical).
MAJOR RESPONSIBILITIES
- Completes on-line and paper-based inquiries from third party sources in order to support client eligibility verification, as required.
- Receives reviews and forwards assignment forms to internal partners and completes cancellations in social assistance databases as required.
- Contact clients in an empathetic and client centred manner and in accordance with approved procedures and within prescribed timelines as mandated by regional and provincial policies; prepares and processes appointments, confirmation and follow-up letters as required.
- Prepares statistical reports on specified data obtained from Social Assistance Database and other sources, as required.
- Prepares and summarizes team, office, employment or general statistics and maintains records using proper tracking systems in appropriate files; inputs data using available technology; support client and vendor financial transactions and reporting, and maintains data records and files.
- Prints and distributes computer output reports to the appropriate staff including maintaining and distributing the Payment and Overpayment Reports.
- Screens, directs or takes messages of telephone calls from internal and external callers.
- Responds to inquiries and resolves concerns in an empathetic and client centred manner
- Performs other duties as assigned, in accordance with Branch and Department objectives.
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Financial Services
Accounts / Finance / Tax / CS / Audit
Finance
Diploma
Business Administration, Administration, Business
Proficient
1
Vaughan, ON, Canada