Open Labs Logistics Manager

at  South Texas College

REQUIRED EDUCATION AND EXPERIENCE:

• Bachelors Degree required. Bachelors Degree in Business Administration or Computer related field preferred.
• At least three (3) years of experience supporting computer laboratory activities and (3) years of supervisory experience that encompasses the training and directing of staff in a customer service environment required.
• Experience in an educational setting preferred.

• Oversees the proper execution of departmental procedures and guidelines within the computer and makerspace labs.
• Assists with the development and implementation of the departments institutional effectiveness plans.
• Works on special projects and other tasks as delegated by the department director.
• Maintains proper time and attendance records for employees which involves the creation of employee schedules, approval of hours, and leave requests.
• Ensures the delivery of proper customer service practices by training and assessing employee performance.
• Assists with patron concerns related to the adherence of departmental rules and guidelines.
• Administers and maintains equipment, furniture, and software inventories.
• Disposes of surplus equipment and software in accordance with established procedures.
• Review student satisfaction surveys and analyze data to assess performance and implement improvements.
• Monitors records of activities undertaken in support of the computer labs; analyzes statistical reports for evidence-based decision-making.
• Promotes and markets the department services within the college community by conducting presentations and tours when needed.
• Oversees proper implementation of marketing strategies and presentations.
• Communicates with other departments to ensure consistency and collaboration.
• Hires, trains, and monitors employee performance.
• Serves as Campus Security Authority.
• Performs other duties as assigned.