OpenMind | Performance Manager

at  GroupM Nexus

GROUPM

GroupM is the leading global media investment management company serving as the parent to WPP media agencies including Mindshare, EssenceMediacom and Wavemaker, as well as the programmatic digital media platform, Xaxis, each global operations in their own right with leading market positions. With 800 people based in Sydney, Melbourne, Adelaide and Brisbane, GroupM’s primary purpose is to maximize performance of WPP’s media agencies by operating as leader and collaborator in trading, content creation, sports, digital, finance, proprietary tool development and other business-critical capabilities. GroupM’s focus is to deliver unrivalled marketplace advantage to its clients, stakeholders and people.

• Support in driving campaign delivery workflow, briefing tasks effectively to the Activation team, making sure goals are set & met, and resolving issues with autonomy - highlighting concerns with your Director
• Continuously champion positive values that build strong connections, solution-oriented perspectives and genuinely care for collective team success
• Be accountable for driving a culture that builds relationships on trust between OpenMind and Nexus
• Proactively surface resource and workflow availability across Campaign Delivery teams
• Support in the success of training requirements and certifications in alignment with the Campaign Delivery training program
• Foster knowledge sharing, award entries and continuous learning around point of views, trends and relevant skills to continue nurturing a high-performing team
• Support teams while adapting to fast changing priorities
• Actively promote cross functional alignment across Activation, strategy, client and Marketplace teams
• Host a regular, constructive performance evaluation meeting with direct reports in addition to setting clear KPIs and monitoring achievements
• Process & Operations – 30% of your time
• Serve as key point of contact on brief delivery responses and reporting requirements with OpenMind in developing tactical strategies/responses
• Run the planning operations for paid search, in-platform ecommerce, paid social and programmatic. In addition considering the requirements for ad operations scope and measurement
• Bring innovation and creativity to the table by managing the test agenda, collaborating with partners to harness their capability
• Accountable for the end-to-end project management of campaign brief and delivery
• Drive the planning and development of all biddable media recommendations
• Consult and articulate actionable insights and optimisation recommendations, in partnership with the Activation team
• Act as the supporting point of contact between the Activation team and OpenMind when delivery or quality is compromised
• Actively contribute in new business development and pitching when required
• Ensuring there is service level agreement adherence in partnership with OpenMind x Nexus
• Support in the delivery of biddable best practice planning principals
• Client – 30% of your time
• Own key relationships at the intermediate level, as it relates to campaign delivery
• Ensuring that the vision and roadmap for encompassing digital operations, including technology partners, data management, effective measurement and reporting efficiencies are being brought to life
• Identify new product opportunities that will enhance clients’ digital footprint and support on digital maturity
• Provide technical perspective in client meetings when specific expertise is required
• Fostering an environment that truly respects and truly understands the need to adhere to service level agreements across OpenMind x Nexus
• When required, a strict adherence to buying commitments that have contract association
• Support the Performance Director – Campaign Delivery in the development of strong performance plans that meet client objectives and KPIs
• Commercial – 20% of your time
• Be responsible across all campaign tracking and reconciliation requirements (including KPI delivery)
• Responsible for the overall delivery of client investment, with flawless accuracy across all aspects
• Identify commercial opportunities with the ability to make a compelling case for their inclusion
• Maintain and comply with finance processes ensuring accuracy on a monthly basis
• Adherence to GroupM policies and procedures
• Supporting OpenMind Marketplace team in driving accurate inputs for the monthly forecasting and actuals across biddable channels, by client
• Collaborating with the Performance Director – Campaign Delivery on investment decisions, audits, and forecasting