Operation and Commercial Director, Hillebrand Gori

at  DHL

ABOUT HILLEBRAND GORI – A COMPANY OF DHL GLOBAL FORWARDING

Hillebrand Gori is the Beers, Wines, and Spirits Powerhouse within the freight forwarding division of DHL. Hillebrand was founded as a family business in 1844 and was acquired by DHL in March 2022.
Are you passionate about shipping, beverages, innovation, and customer service? Would you strive daily to offer technological and innovative solutions to support our customers’ products throughout their journey, guiding them to their destination? Then Hillebrand Gori, a company of DHL is the place for you.
Hillebrand Gori people love what they do. Our people are passionate about logistics and the commodities we ship. We understand how much the logistics process matters to our customers, so they work with them as partners.
For more information, visit: https://www.hillebrandgori.com

TECHNICAL SKILLS

• Leading Vendor performance reviews in line with Procurement

PERSONAL SKILLS

• A genuine commitment to service delivery, displaying excellent customer service skills
• Excellent attention to detail, planning and organisational skills combined with the ability to work under pressure / prioritise work load to ensure business deadlines are met
• Enthusiastic and driven to achieve targets and objectives
• Ability to motivate & lead the team using a variety of techniques
• A willingness to question the tradition to find a better way / drive continuous improvement
• Excellent communication skills both internally & externally
• Self-motivated and able to work without supervision, whilst also being a key team player

LANGUAGE SKILLS

• Excellent verbal and written English

COMPUTER SKILLS

• Good Computer skills including Word, Outlook and /excel
• Knowledge of AXIS, FLOW, QLIK, myHillebrand

EDUCATION/QUALIFICATIONS

• Good Standard of General qualification

PROFESSIONAL EXPERIENCE / SKILLS

• UK road freight operations/Planning Processes

JOB PURPOSE

Reporting to the UK Managing Director, you will develop and manage the Scottish operations to deliver, quality products in an efficient and cost effective manner. As Operations and Commercial Director you will bring operational excellence, drive an improvement culture and drive value for your customers.

GENERAL RESPONSIBILITIES

• Development of GBG growth strategy whilst supporting wider Country and Group strategy
• Drive accountability into the Operational teams in respect of operational and cost delivery.
• Support the Key Account Managers in Customer Quarterly Business Reviews
• Devise and deliver operational plans in-line with budget and strategy delivery requirements
• Provide exceptional customer service to a diverse and demanding portfolio of clients ensuring all forms of communication are fully utilised as necessary
• Organise transportation activities
• Manage UK landside operations including domestic movements and warehouse activities including storage, re-working and re-delivery of goods
• Organise transportation activities from point of UK Port to delivery, orchestrating transportation movements, and arranging services as necessary
• Managing information accrued from UK port of arrival through to delivery, reporting to customers, suppliers & internal stakeholders accordingly
• Booking in Deliveries using our systems including re-booking as necessary
• Coordinate and track movement of goods through logistic pathways
• Execute logistics plan to move products and packages to reach destinations on schedule
• Responsibility for all required import/export documentation being made available to the customer / del point in advance of the delivery, via agreed medium (email, myHillebrand, AXIS etc)
• Review freight rates and other transportation costs to keep working costs low
• Maintains quality throughout the logistic processes
• Liaise with operations managers and team leaders to assist with identifying opportunities to drive service excellence / efficiencies
• Manage UK Integrated Logistics Services including warehousing and UK delivery
• Manage agreed UK customer cross-trade POs / traffic
• In conjunction with Commercial & IT, drive haulier inbound / outbound data efficiency agenda (EDI)
• Maintain accurate records at all times for local office / area and group’s requirements

ADDITIONAL RESPONSIBILITIES

The above duties are not an exhaustive list. The jobholder may be required to undertake additional duties as the needs of the business dictate.

MANAGERIAL RESPONSIBILITIES

• Manage a team to achieve company targets and KPIs
• Agree and monitor team objectives to ensure company targets are met
• Identify & deliver team / individual development & training requirements, to support full team / activity coverage
• Manage annual holidays ensuring department is fully functional throughout the year
• Provide reporting to team and management on operational and financial targets
• Full accountability for team’s actions / activities, including staff selection & recruitment

COMPETENCIES FOR THE ROLE

• Customer Service
• Communication skills Developing others
• Leading & Managing others