Operation Manager (EUCD) | Yearly Contract

at  PERSOLKELLY

We are seeking an experienced Operation Manager (EUCD) on a yearly contract basis to oversee and optimize end user computing devices within our organization. The ideal candidate will be responsible for managing and maintaining hardware, software, and user support services to ensure efficient operations and user satisfaction. Strong communication and problem-solving skills are essential for this role.

The Operation Manager is responsible for the managing the day-to-day operation of large scale IT Operation with quality, within scope and to ensure deliverables are on time and conform to processes and standards meeting customer’s requirements

Responsibilities

• Manage all incident cases and work with Authority vendors and contractors for closure of cases for applications.
• Ensure incidents are resolved within the service level agreement and should avoid having re-occurance of incidents.
• Analyze incident case trends and highlight potential areas of improvements
• Manage and consolidate reports from vendors for operations and report regularly in Project Management Meetings
• Work with vendors and Project Managers to track patch cycles, end of life of software used and certificate expiries.
• Provide administrative support to all aspects of authorisations and other requests on system managed
• Support IT audit activities when required.
• Provide secretariat function for meetings/forums.
• Undertake and carry out ad hoc IT operation assignments and tasks arises from projects or day-to-day operation.
• Maintain hardware and software assets, annual asset stocktake; and to inform management on need for technology refresh before assets are end-of-life.
• Preferably with at least 6 years of relevant experience in performing the role.
• Strong analytical, conceptualisation and problem-solving skills.
• Team player with strong organization and people handling skills.
• Proactive and dedicated individual with strong customer orientation and multi-tasking capabilities.
• Excellent communication skills, both oral and written, with the ability to present ideas and influence stakeholders.
• Preferably with experience in operating Government IT projects

Requirement

• More than 6 years IT project management experience
• Especially in the area of EUCD management and support, preferably of a user base of at least one thousand five hundred (1,500) users.
• Need to be ITIL V4 Foundation certified
• Self-motivated with a positive “can-do” attitude, creative with excellent presentation, communication, negotiation and interpersonal skills including strong persuasive techniques.
• Able to lead, develop and maintain respectful and trusting relationship
• Proficient in written and spoken English