Operation Specialist - Contact Center
at Marsh McLennan
Kuala Lumpur, KL, Malaysia -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 02 Sep, 2024 | Not Specified | 04 Jun, 2024 | N/A | Good communication skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
DESCRIPTION:
Helps review, research, and respond (via phone or e-mail) to basic and routine inbound calls, emails, and internet inquiries for external clients that do not require deviation from standard screens, scripts, and procedures with the assistance of a computerized system.
Completes assigned tasks to contribute to the creation of customer service strategies; helps to document client needs
Monitors, documents, and performs basic research for client requests, follows direction to help perform needs analysis, and performs simple usage tracking duties
Escalates customer service inquiries to the proper party quickly and accurately
Assists colleagues in documenting procedural changes and modifications to processes within the customer service department.
Job ID R_265428
Responsibilities:
Please refer the Job description for details
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Outsourcing/Offshoring
IT Software - Other
Customer Service
Graduate
Proficient
1
Kuala Lumpur, Malaysia
