operation supervisor

at  COZYHOMES MANAGEMENT PTE LTD

As a operation Supervisor, you will be responsible for the overall Operations during your shift. You are expected to critically support the Manager and work with Services Dispatchers to ensure that all the tasks being executed timely according to the standard set by the department.
You will be involved in testing and taking the lead of all business application such as PMS, FCS and etc.
You are expected to handle team member’s issues and complex matters such as process failure, complaints, and poor productivity.
Moreover, you will be involved in training and mentoring new and current team members. In your role, you will report to the Manager and work closely with other internal departments.

JOB REQUIREMENTS

• Certificate/Diploma/advance Diploma in Hospitality Operations from a recognized institution preferred.
• Minimum 5 years in similar capacity or has work in the managerial role for a large operating environment and team of people.
• Excellent relations, communication skills and problem solving skills.
• Skill of basic computer such as Microsoft Words and Excel is essential.

• Communicates to team members on departmental updates, issues and guest-related matters during pre-shift briefings.
• Competent to operate property management system to carry out and delegate task.
• Processes guest’s request. In the event, if the request is not directly related to his/her area of capacity, the request is owned and forwarded to the right department.
• Involves in scheduling Bellmen on break board and assist management of scheduling.
• Assigns duties to Bellmen during shift to ensure proper follow-ups.
• Competent to operate FCS system to carry out and disseminate task to the Bellman.
• Register guest in the Property Management System (Opera). Record and update all pertinent data into guest details as needed.
• Be conversant with all facets of the Bell Service operations including fire safety and emergency related procedures.
• Performs any other duties and responsibilities as and when assigned by the management.