Operational and Customer Care Coordinator

at  Sanofi US

OPERATIONAL AND CUSTOMER CARE COORDINATOR

• Location: Denmark, Østerbro
• Job type: 1 Year Fixed Term Contract
• The position requires regular office presence ( at least 3-4 times per week )

• Customer Engagement and collaboration. In contact with customers and 3PL, depending on the national distribution model
• Operational coordination of 3rd party logistics providers and distribution centers, with the aim of ensuring efficient and lean processes
• Participation (or take the lead) in continuous improvement initiatives and projects to improve, standardize, and develop processes of operations and customer care
• Maintenance of various regulated processes such as import/export licenses for psychotropic substances and compliance of mandatory safety stock
• Serialization alerts monitoring and management for marketsbout you
• Daily sales and stock movement processes including month-end processes (reconciliation, reporting, accounting)
• Master Data Management, related to customers, flows and products and share data with internal stakeholders
• Stock count, returns and destruction, reporting and analytics
• Ensuring compliance in all processes according to internal and external guidelines, and support proper documentation of tasks performed
• Ad hoc tasks related to supply chain
• This position is considered a GxP role