Operational excellence specialist

at  Roboyo GmbH

We are seeking a Operational Excellence Specialist to join our team and help drive our Managed Services division.

REQUIREMENTS

• Bachelor’s degree in Business Administration, Operations Management, or a related field. A Master’s degree is a plus.
• Minimum of 3 years of experience in operational excellence, process management, or a related role within a Managed Services environment.
• Proven expertise in PowerBI for data visualization and reporting.
• Strong knowledge of CRM tools such as Zoho CRM or Salesforce.
• Lean Six Sigma certification (Green Belt or Black Belt) is highly preferred.
• Excellent analytical, problem-solving, and project management skills.
• Strong interpersonal and communication skills, with the ability to influence and engage stakeholders at all levels.
• Experience in change management and the ability to drive cultural change towards continuous improvement.
• Fluent in English

• Operational Excellence and Process Improvement:
• Lead and manage continuous improvement projects to enhance service delivery efficiency and quality.
• Utilize Lean Six Sigma methodologies to identify and eliminate waste, reduce process variation, and improve overall process performance.
• Develop and implement standard operating procedures (SOPs) and best practices across the Managed Services department.
• Data Analysis and Reporting:
• Design, develop, and maintain dashboards and reports using PowerBI to provide insights into operational performance.
• Conduct data analysis to identify trends, root causes, and opportunities for improvement.
• Present findings and recommendations to senior management to drive informed decision-making.
• CRM and Systems Management:
• Oversee the implementation and optimization of CRM tools such as Zoho CRM or Salesforce.
• Ensure accurate and efficient data management within CRM systems.
• Train and support team members in the effective use of CRM tools to enhance customer relationship management and service delivery.
• Stakeholder Collaboration and Communication:
• Work closely with cross-functional teams, including IT, sales, and customer support, to align operational processes with business goals.
• Communicate process changes and improvements clearly and effectively to all stakeholders.
• Foster a culture of continuous improvement and operational excellence within the Managed Services department.
• Project Management:
• Lead and manage operational projects from initiation to completion, ensuring timely delivery and achievement of project objectives.
• Monitor project progress, manage risks, and implement corrective actions as needed.