Operational Security Manager

at  Mitie

PERSON SPECIFICATION – KEY COMPETANCIES

• SC Clearance – Minimum standard
• Minimum of 5 years proven experience in a similar role
• Must understand client needs within HMRC
• Capable of being flexible with working hours due to 24 hour working model of sites
• Ability to inspire and lead teams to deliver the highest service standards at all times
• Effective communicator at all levels
• Must have exceptional understanding of security services within HMRC
• Understand key Mitie principles and assist in delivering this in every aspect of site functions
• Must have excellent IT skills and a good understanding of all Microsoft Office applications

JOB OBJECTIVES AND RESPONSIBILITIES

• Security lead for all Mitie site based Supervisors and SO’s
• Actively drive for service excellence, sustainability, social values and efficiency initiatives at local level;
• Co-ordinate the local delivery of all security operations
• Effective and pro-active communication with the HMRC clients
• Carry out pre-audit for monthly KPI meetings for all security operations
• Manage client expectations and resolve all concerns in timely manner
• Assist Mitie HMRC account team and local Mitie Operations Manager as required
• Management of and responsibility for security equipment on sites

MAIN DUTIES

• Implement opportunities locally to maxise service efficiency and drive continuous improvement
• Conduct monthly pre-audits KPI meetings as required and escalate any failings
• Conduct regular reviews of all sites and ensure that all issues identified are reported and resolved
• Communicate effectively and proactively with the security team and HMRC client
• Ensure smooth running of the HMRC security operation at all times leading by example to deliver to the high standards HMRC expect
• Manage all aspects of site based Mitie security staff for example (list is not exhaustive):
• management of holidays
• manage unplanned absence
• development programmes for all members of site teams, working with shift supervisors
• appraisals and performance management
• staff training routine and management of training records
• management of the incident reporting processes
• local management of additional works requests and proactive / timely coms with HMRCS soft and hard FM suppliers
• Ensure all HMRC officers have read and signed the up to date Assignment Instructions
• Ensure the security risk assessments have been signed off and regularly reviewed.
• Lead on recruitment and retention requirements for prescribed area

HEALTH AND SAFETY RESPONSIBILITIES

• Follow Group and company policies and procedures at all times;
• Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
• Use all work equipment and personal PPE properly and in accordance with training received;
• Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;