Operational Support Engineer

at  EIDOSMEDIA

We’re looking for an Operational Support Engineer who will join our Hotline Support Team (Level 2 support).
As a Level 2 Technical Support Engineer you will assist to resolve all issues and perform regular troubleshoot on the Eidosmedia Products stack; you will ensure the smooth running of day to day objectives, delivering excellent customer service and first class technical support for our customers.

MORE ABOUT US

Eidosmedia has aways been an international company composed of people from diverse cultures, countries, religions and backgrounds. Diversity is one of our strengths and colleagues are treated equally irrespective of race, religion, age, gender or sexual orientation - everybody’s contribution is valued in an atmosphere of mutual trust and respect.

WHAT YOU WILL DO

You will be serving as the first point of contact for customers seeking technical assistance over the phone or email, providing first level contact and conveying resolutions to their issues.
You will be also responsible for performing remote troubleshooting through diagnostic techniques and investigating user problems (systems, hardware or software) identifying their source, determining possible solutions in cooperation with support teams and advising user on
appropriate action.