Operational Support Lead

at  Neste

Your key accountabilities will be:

• Leading the department of three operational assistant teams
• Accountability of service delivery according to the agreed service levels and operation models
• Service design and work process development of Neste operational support services globally. Centralized service delivery model will be implemented in part of the local assistant services in Finland.
• Capability and skills development of operational support services
• Leading the change management of the new Operational Support department in Neste’s transformatio

YOUR ROLE IN OUR TEAM

The operational support department consists of three teams:

• Country assistants in our European offices
• Executive Assistants team which supports the Neste Executive Committee members (EVPs) and their leadership teams
• Office Assistants’ team in Finland working in Espoo and Porvoo

Your key accountabilities will be:

• Leading the department of three operational assistant teams
• Accountability of service delivery according to the agreed service levels and operation models
• Service design and work process development of Neste operational support services globally. Centralized service delivery model will be implemented in part of the local assistant services in Finland.
• Capability and skills development of operational support services
• Leading the change management of the new Operational Support department in Neste’s transformation

THE BEST COMBINATION TO SUCCEED IN THIS ROLE

We value your experience and willingness to lead a team in a global environment. You also have experience in leading change. Your background can be for example from service development, HR or leading a support function in an international company. You are also used to working with the C-level.