Operational Support Manager

at  Cwm Taf Morgannwg University Health Board

Would you like to work as part of a team that works well together, always there to help each other and create the best patient experience that you can? If the answer is yes, then we would love to hear from you!
A fabulous opportunity for a fixed term Operational Support Manager for Cellular Pathology has arisen in Cwm Taf Morgannwg UHB.
We are looking for an engaging, enthusiastic and forward-thinking individual to work with us in delivering high levels of patient experience. This will involve working closely with clinical colleagues, senior management and administrative teams.
This is an interesting and varied role and requires someone dynamic and driven about excellent service provision. If you meet this description and are ready for your next step then apply or get in touch for an informal discussion.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
The post holder will provide project and managerial support encompassing a broad range of activities across Cellular Pathology. This will involve providing project management support in a number of areas, including the operational management, monitoring and reporting of outsourced work loads and waiting times information and data. This will involve evaluating project outcomes and providing recommendations for consideration.
The post holder will support recruitment across the department as well as supporting colleagues with aspects of governance related work.
Some of the main duties are below, please see job description for full details.
Hold a key role within the department in the delivery of turnaround time targets.
Hold a key role within the department for recruitment in line with UHB Policies and employment law.
Support the management team with the planning, organizing and management of staff and services to ensure delivery of a safe effective service within resource and clinical governance.
Support colleagues to manage concerns and complaints in line with UHB policies and procedures.
Be required to work with a high level of autonomy and independence using their own initiative, and has significant discretion to work within broad occupational policies.
Act as key point of escalation and direct contact, troubleshooting issues which may prevent timely provision of patient care.
Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.

WE LIVE BY OUR CORE VALUES:

We listen, learn and improve
We treat everyone with respect
We all work together as one tea
We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac

Please refer the Job description for details