Operational Support Manager (Internal Only)

at  Norse Group Ltd

OUR SUCCESSFUL CANDIDATE:

Along with excellent interpersonal skills and a collaborative management style we are looking for the following:

• Expert knowledge of managing multi-disciplined teams
• Demonstrable knowledge of managing multiple stakeholders and client bases
• Knowledge of GDPR regulations
• Experience managing an operational workforce and day-to-day people management
• Experience of managing compliance via information systems (e.g. CAFM)
• Financial and budgetary experience
• Full UK Driving Licence to meet the travel requirements of the role
• Currently holds a SIA Non Frontline Licence or willing to obtain

• Directly managing the teams providing ID card processes, client finance reporting and responses to work requests from properties.
• Managing the performance, conduct, workforce planning and development of the teams
• Ensuring the team members are adequately trained, competent and, where required, licenced to carry out the work.
• Ensuring accurate forecasting and budgeting, within Norse for P&L and with client for annual purchase orders for department services.
• Undertake recruitment and selection of suitably trained and qualified employees to fill posts within the structure
• Responsible for accurate client invoicing ensuring minimal accruals are outstanding and reporting meets client requirements