Operational Support Manager - Medicine

at  University Hospitals Coventry and Warwickshire NHS Trust

An exciting opportunity has arisen within Medicine to provide operational and senior administrative support to services within a clinical group. The role will support the operational delivery of a high quality, efficient and patient centred service in line with national and local Key Performance Indicators (KPI’s).
The post holder will provide operational support to the service leadership team in the smooth running of the service. The post will specifically help support the Operations and Performance Manager in the management of administration teams and functions, waiting list management and scheduling of patients to ensure that KPIs and national NHS standards are met, within available resources, ensuring effective patient care within a timely manner.
The role will include line management, provision of complex or sensitive information across a wide range of teams and collaboration with a multidisciplinary team to enable delivery of patient care.
* Please be advised that interviews are proposed for 09 July 2024 *
To take an active role, in collaboration with the Group Management team, to deliver robust business plans for services.
Actively work with operational management team to support the improvement of patient care through identifying and responding to opportunities for change that will lead to improvements in quality or efficiency.
To support, in conjunction with the Group Manager and Associate Group Manager, the implementation and delivery of any approved business cases.
To support the Operations and Performance Manager with the collation of capacity information to inform service demand and capacity modelling.
Responsible for ensuring that robust systems are established for the appraisal and continual development of all administration and clerical staff within relevant services, in line with the Knowledge and Skills Framework, promoting the effective use of skills and flexibility through professional and personal development.
Effective management of both inpatient and outpatient waiting lists, ensuring optimal use of hospital resources liaising with Clinical Co-ordinators, Consultants, Health Records staff, Medical Secretaries, Operational Managers, Out-Patients, Private Patient services and Ward Managers.
University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.
We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.
Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.
We are proud to be recognised as a Pathway to Excellence® designated organisation – please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)
By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.
The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation’s core values.
Analyse, manipulate and interpret waiting list data/information to support planning and performance processes and effective resource management within the service.
Review, in support of the Operations and Performance Manager, monthly performance metrics and compliance against key performance targets, qualitative indicators and business case benefits realisation targets.
Management of cancelled admissions/operations within the department to ensure rescheduled operations and appointments achieve Patient Charter and local standards.
Work closely with Clinical Support Services Group to review outpatient clinic and theatre utilisation, to ensure the maximum use of available resources.
To provide and receive business performance/sensitive/complex information in an effective manner, communicating across all levels of the department as required.
Support the management team with coordination of clinical leave requests, travel arrangements, meeting expenses and expenses claims as appropriate, ensuring that Trust policies are adhered to.
Support the management of patient complaints and incidents in line with the Trust Policy as required.
Provide management cover in conjunction with the Operations and Performance Manager.
Be an active member of the Service Leadership Team and provide support to the Operational and Performance Manager, Associate Group Manager, Clinical Leads and Modern Matrons.
Administration and organisation of workshops, training sessions, meetings and away days for the team as required in order to support team development.
Support the development and implementation of business Standard operating Procedures, Business continuity plans and standard working documents as required.
For further details of the job role please see attached job description

Please refer the Job description for details