Operational Support Officer (Administration Role)

at  Coventry City Council

About the team we are recruiting to
We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.
Join us at Coventry City Council on our remarkable journey to shape a brighter future for the city’s children, young people and families! As a ‘Good’ Local Authority, we strive for excellence and place children and young people at the heart of our practice. We’re seeking individuals who are enthusiastic, flexible, and eager to develop their skills.
In our Professional Support Service, you’ll play a vital role, supporting Children’s Services on an administrative basis, you’ll contribute significantly to Children’s Services, ensuring positive outcomes for vulnerable children and families. Join our passionate and dedicated team, and together, let’s make a meaningful impact on the lives of Coventry’s children!
What is the job role?
Come and join us at an exciting time and be part of the Professional Support Service’s journey. We are a team that works with colleagues at all levels across Children’s Services to contribute to positive outcomes for some of the most vulnerable Children and Families across the City.

THIS IS A FIXED TERM CONTRACT UNTIL 29/01/25 INITIALLY.

This role will be based in Responsive Services, which includes the Multi Agency Safeguarding Hub and the Child Exploitation Team; forming the front door to Children’s Services. It is a face paced, energetic and exciting area to work in; where you will be part of a close-knit team ensuring the very start of the child’s journey within Children’s Services is the best it can be.
In this role you will be responsible for handling calls from both professionals and members of the public, actioning and responding to emails, minuting varied professional meetings, updating case management systems and working in a fast-paced environment. You will promote a positive working culture where Children and are at the heart of everything we do.
This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).
Who are we looking for?

We are looking for someone who:

• Is a self-starter
• Has strong organisational skills and the initiative to prioritise their own workload
• Thrives in a busy and diverse environment
• Has great attention to detail along with excellent communication skills

Does this sound like you? Then we want to hear from you! Contact us for an informal discussion about the role on Debbie.Shield@Coventry.gov.uk
If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.
For full details on the application process please read the attached document on our jobs page labelled ‘Coventry City Council Application Process’
Interview date: 7th May 2024
About Coventry

Please refer the Job description for details