Operations Administrator

at  Mercana

Mercana is one of North America’s leading home furnishings wholesalers, with interior designer and retail partners around the globe. As a “design-first” company, we produce unique pieces for the home each season including items such as wall art, furniture, lighting and home decor accessories.

POSITION SUMMARY:

The Operations Specialist plays a key role on the operations team supporting our customers, our sales team and online team to ensure smooth functioning across our operation. Reporting to the Director of Operations, the Administrator’s responsibilities include order processing, customer communication, and coordination of tasks and projects. Additionally, the Operations Administrator collaborates across the operations department to address logistical issues, customer portal and web administration, and work towards securing payments. With a focus on operational effectiveness and efficiency, the Operational Administrator may be tasked with different functional responsibilities within the operations department at different times.

EDUCATION:

• High school diploma or equivalent. BA degree in Business Administration or a related field preferred.

EXPERIENCE:

• Minimum of 2 years of experience in a sales or operations support or coordinator role, supporting customers, preferably within the furniture or related industry.
• Experience working with sales teams and coordinating tasks and projects.

TIME MANAGEMENT AND ORGANIZATIONAL SKILLS:

• Strong time management and organizational skills to handle multiple priorities and deadlines effectively.

EXCEPTIONAL CUSTOMER SERVICE AND PROBLEM-SOLVING SKILLS:

• Displays exceptional customer service skills, promptly addressing customer inquiries and resolving issues to ensure customer satisfaction.