Operations Analyst

at  Australian Ethical

ABOUT US

Australian Ethical is one of Australia’s fastest-growing super fund and ethical investment manager . We are ASX-listed with over $10 billion in funds under management and offer a selection of award-winning managed funds and superannuation products.
Our purpose is to invest for a better world , and we have been pioneers in this space for over 30 years. For us, investing has two aims - generating solid financial returns and a positive impact for people, planet, and animals . At Australian Ethical, we prove that money can be a force for good. We do this by staying true to our purpose, which is embedded throughout our organisation and drives our everyday activities as a business, investor, brand, employer, and corporate citizen. We’re a registered B Corp and fully committed to an inclusive, equitable and forward-thinking workplace culture.

EXPERIENCE & QUALIFICATIONS REQUIRED

• 2+ years’ experience in a superannuation/insurance client service, administration, claims management or complaints role
• Knowledge of superannuation and managed fund administration systems
• Working knowledge of SIS legislation is preferred
• Experience in data analysis and management reporting
  You’ll clearly be able to demonstrate our values of: authenticity, wisdom, action and empathy

YOUR NEW ROLE

In your new position as an Operations Support Analyst , you will utilise your expertise in superannuation and/or insurance client services to oversee the entire complaint management process and assess insurance claims. This involves collaborating with various internal and external stakeholders.

KEY RESPONSIBILITIES INCLUDE

• Managing complaints and insurance claims, ensuring compliance with legislative requirements.
• Assessing claims, preparing submissions to the trustee, working with insurers, and ensuring compliance with legislative requirements.
• Resolving day-to-day operational issues by coordinating with outsourced administration teams to meet key performance metrics and ensure timely issue resolution.
• Monitoring SuperMatch fraud, reviewing, analysing, resolving, and summarising incidents.
• Assist the Trustee Office with superannuation operations activities
• Identifying opportunities for improvement and fostering a culture of continuous improvement to enhance operational excellence and client experience.
• Monitoring client interactions to ensure quality standards are met.