Operations Analyst Onsite

at  Computacenter

WHAT YOU HAVE

• 2+ years of experience in a corporate office – technology industry preferred.
• 2+ years of office management experience.
• Working knowledge of service delivery management tools such as ServiceNow, along with other MS applications such as MS Word and Excel.
• Legally eligible to work in Canada.
• Exceptional customer service skills. Possess the ability to interface with different personalities and individuals with their inquiries.
• High attention to detail – ability to spot errors and inconsistencies.
• Adept at handling interruptions and multi-tasking during high-volume periods.
• Excellent computer skills, including Microsoft Office (Word, PowerPoint, and Excel), CRM systems and ERP systems.
• Must exercise the utmost discretion due to the confidential nature of work being performed.
• Outgoing personality with top-notch organizational, time-management and follow-up skills.
• Must be dependable, punctual and able to work with minimal supervision.
• Ability to work effectively and cooperatively on a team.
• Must have excellent written and verbal communication skills.
• Values and adopts process but is not paralyzed by it.
• Possess a strong sense of urgency.
• Values and adopts process but is not paralyzed by it.

ABOUT US

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 20,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in Ontario and Toronto. www.computacenter.com/u

ABOUT THE ROLE

As the Operations Analyst you will provide support in the capacity of onboarding of new staff for a client downtown Toronto, Ontario working with a team. Your professionalism is vital to make our customers, vendors, employees and guests feel like their needs, concerns and questions are taken care of.

WHAT YOU’LL DO

• Maintain a good relationship with the client to ensure all requests are addressed in a timely manner and within SLA.
• Greet end clients onsite and validate Identify of the person as per Client provided criteria and receipt of the onboarding details for the Client and the onboarding date/time.
• Setup initial user ID and password for user as aligned with password policy defined by the Client.
• Create user photo ID and verify the signature of the new user and issue photo badge and barcode for new employees (via onsite dispatch or Tech Locker)
• Re-issue photo badge when badge is expired, lost, damaged, faulty or when picture on badge is faded (via onsite dispatch or Tech Locker)
• Handle any deactivations of the photo access badges.
• Keep track of all new user creations or modifications through ITSM System
• Perform other duties as assigned by Computacenter management.
• Embrace and support Computacenter’s mission and core values.