Operations Analyst - Wealth Management

at  VirgoCX Inc

ABOUT VIRGOCX

VirgoCX is committed to making crypto trading safe, easy, and affordable for Canadians. It is Canada’s trusted cryptocurrency trading platform and is dedicated to streamlining trading experience and empowering clients with advanced technology, superior liquidity and best-in-class security.

REQUIREMENTS:

• Bachelor’s degree in a relevant field
• Strong attention to detail and a commitment to accuracy
• Exceptional organizational skills and the ability to prioritize effectively
• Dedication to teamwork and collaboration
• Excellent communication skills, both written and verbal
• Adaptability to thrive in a fast-paced office environment
• Proficiency in Excel and Word
• Prior experience in operations within a financial institution or digital asset company is preferred
• Bilingualism (Mandarin) is a significant asset

• Work closely with Accounting, Trading and Sales team to drive operational efficiencies
• Assist clients in the onboarding process, identity verifications to meet compliance requirements
• Perform diverse customer supporting functions, ensuring the great customer experience
• Execute transactions using various bank platforms, ensuring accuracy and compliance with financial regulations
• Conduct data analysis on key operational metrics to identify trends and provide actionable insights
• Continuously improve operational procedures and provide recommendations to the management team
• Handle a varied level of internal and external enquiries
• Perform any other administrative duties required to support daily operations