Operations and Strategy Manager

at  Peachy Studio

Peachy’s mission is to clear care barriers and make wrinkle treatment more accessible than it’s ever been through Preventative Botox, Prescription Retinoids, and Daily Use Sunscreen. Our approach? Transparent pricing, unmatched quality of care and solutions backed by science. Plain and simple.
Peachy is dedicated to breaking down care barriers and revolutionizing wrinkle treatment through Preventative Botox, Prescription Retinoids, and Daily Use Sunscreen. Our commitment to transparent pricing, superior care quality, and scientifically-backed solutions drives our mission.
Peachy is seeking an Operations and Strategy Manager who is a dynamic and ambitious professional with a background in consulting and a passion for operations and analytics. The ideal candidate will thrive in a fast-paced, multi-unit service-based environment and play a pivotal role in supporting our rapidly growing business.
As a key member of our team, you will have the opportunity to identify and propose solutions to improve processes, optimize scheduling, and drive performance metrics across our studios located in NY, DC, IL, and TX. Your contributions will be instrumental in shaping the future growth and success of Peachy. The ideal candidate will have 1-2 years of experience in an operations or analyst role, bringing a blend of analytical expertise and strategic thinking to the table.
Reporting directly to our Director of Studio Operations, this role offers a unique opportunity to get hands-on experience in a variety of areas that impact our business. This position is hybrid, requiring 3 days per week at our corporate headquarters and/or Peachy Studios in New York, providing a dynamic and collaborative work environment where you can make a meaningful impact. If you are ready to take on new challenges, contribute to a vibrant team culture, and play a critical role in our growth journey, we invite you to apply for this exciting opportunity.

• Studio Scheduling Optimization: Develop and implement schedules for both providers and studio experience staff, optimizing for specific metrics and operational targets, utilizing Legion and BLVD platforms for scheduling and monitoring.
• Data Analysis and Business Insights: Analyze scheduling data, KPIs, and operational metrics to drive decision-making and performance improvement. Collaborate with growth and operations partners to establish targets and algorithms for scheduling.
• Performance Monitoring and Reporting: Create and manage studio dashboards to track and communicate key performance indicators (KPIs) related to 4-wall performance, including but not limited to product sales, NPS, and brand standards scores.
• Project Management: Lead projects related to KPI improvement, operational enhancements, and new initiatives rollout. Collaborate with team leaders for continuous improvement and accountability.
• Studio Operations Oversight: Supervise studio transactions, assist with client escalation processes, and support the maintenance of brand standards and client experience.
• Facilities Management: Oversee facilities management processes and systems to decrease costs and ensure optimal facility conditions. Coordinate with property management, landlords, and vendors as needed.