Operations Assistant

at  CVS UK Ltd

CVS Group plc is an AIM listed, international integrated veterinary services provider which delivers to clients through four business areas; our veterinary practices, diagnostic laboratories, pet crematoria and e-commerce division. Our success is derived from the passion our people have for animals and for making pets a priority, it’s what is at the heart of our work, every day.
The Group generates revenue of more than £500m from over 500 practices across 3 countries, with more than 8,000 employees across vets, nurses, other clinical employees and within our support office. In a growing pet market, we are well positioned for both organic and acquisitive growth, and significant investment projects are in progress to enhance our infrastructure and central support for the Group.
The purpose of this role is to provide administrative and secretarial support. This position is also point of contact for the Harrogate office; responsible for welcoming visitors to the office, working closely with colleagues in the on-site veterinary practice.

Key Responsibilities and Tasks:

• Welcome visitors to the office in a friendly, helpful and professional manner.
• Book meeting rooms, and facilitate meetings ensuring all requirements, including catering, are met.
• Clear meeting rooms, and keep all areas tidy.
• Ensure the office is stocked with necessary general supplies (including stationery, canteen supplies, and some janitorial supplies).
• Administrative and secretarial support for nominated directors.
• Proactive diary management at the request of the Group Administration Manager, to include meetings, travel, telephone calls and online meetings.
• Organisation of meetings, venues, events, travel, accommodation and other logistics.
• Arranging, attending and taking minutes at meetings, as requested.
• Preparation, editing and distribution of reports, presentations and other documentation in line with the CVS branding and style.
• Communication of corporate information to various parties.
• Assist with on-boarding of new staff, and induction programmes, as required.
• Compilation, and checking of, credit card returns and expenses claims, as requested.
• Assist with general queries and requests into central email inboxes, taking ownership of tasks from start to finish, liaising with the requestor and keeping them informed.
• Co-ordination of corporate initiatives.
• Maintenance of relevant electronic files.
• Undertake, or provide assistance on, projects.

KEY SKILLS REQUIRED:

• Previous experience in a “front of house” role.
• Excellent written/verbal communication and interpersonal skills, including the ability to use positive language.
• Co-operative and solution-focussed, in addition to a strong customer and team focus.
• Demonstrated high level of organisation & time management skills, particularly in an environment with multiple, and sometimes conflicting priorities.
• Previous experience supporting directors in a secretarial/PA capacity.
• Ability to arrange complex diaries with a focus on minimising travel and time out of the business, whilst taking into account clinical commitments and urgency, researching and delivering the best options.
• Ability to take accurate and concise minutes of meetings.
• Excellent word processing skills (60+ wpm).
• High level of skill in using technology, including software such as Microsoft Office packages, internet and databases, and technology hardware, such as laptops, projectors, printers, phones, binding machines, etc.
• Solid numeric and literacy skills.
• Demonstrated ability to handle information of a sensitive nature and maintain confidentiality at all times.
• Secretarial or Business Administration qualification or equivalent would be advantageous.
• Previous experience in veterinary healthcare or services-oriented environment would be advantageous.
  Alongside a salary of up to £28,000 DOE we are offering benefits including; 6.6 weeks holiday, buy/sell holiday scheme, 1 day extra holiday per year up to 5 years, enhanced, maternity/paternity/adoption leave, generous staff discount on pet care and products

• Welcome visitors to the office in a friendly, helpful and professional manner.
• Book meeting rooms, and facilitate meetings ensuring all requirements, including catering, are met.
• Clear meeting rooms, and keep all areas tidy.
• Ensure the office is stocked with necessary general supplies (including stationery, canteen supplies, and some janitorial supplies).
• Administrative and secretarial support for nominated directors.
• Proactive diary management at the request of the Group Administration Manager, to include meetings, travel, telephone calls and online meetings.
• Organisation of meetings, venues, events, travel, accommodation and other logistics.
• Arranging, attending and taking minutes at meetings, as requested.
• Preparation, editing and distribution of reports, presentations and other documentation in line with the CVS branding and style.
• Communication of corporate information to various parties.
• Assist with on-boarding of new staff, and induction programmes, as required.
• Compilation, and checking of, credit card returns and expenses claims, as requested.
• Assist with general queries and requests into central email inboxes, taking ownership of tasks from start to finish, liaising with the requestor and keeping them informed.
• Co-ordination of corporate initiatives.
• Maintenance of relevant electronic files.
• Undertake, or provide assistance on, projects