Operations Assistant

at  RCSI

Department: Surgical Affairs
Tenure: Maternity Leave (until November 2024)
Location: 121 St Stephens Green
Reporting to: Operations Manager Core Training & Education Programmes or nominee
RCSI is a community of academic, research, clinical and professional staff working collaboratively to lead the world to better health. Here, you will thrive in an innovative and inclusive atmosphere and your personal development and wellbeing will be supported. We invite you to join us to help deliver on our exciting mission “To educate, nurture and discover for the benefit of human health”. We seek candidates whose experience to date has prepared them to contribute to our commitment to the “Race Equality Action Plan 2021-2024” at RCSI. Our students come from all walks of life and so do we. We hire great people from a wide variety of backgrounds. This makes our university stronger and ensures we hire the best talent.
Innovating for a Healthier Future 2023-2027 is RCSI’s new five-year strategic plan. Through it, RCSI will enhance human health by meeting the health workforce needs of society, creating the insights and inventions that drive health improvements, and working in partnership with patients and the public in support of better health and well-being for all. The strategy unites the RCSI community in supporting the UN Sustainable Development Goals – with a particular focus on Goal 3, which targets good health and well-being.
For each of the last six years, RCSI has been positioned in the Top 300 of universities worldwide in the Times Higher World University Rankings. We are proud to announce that RCSI has ranked first in the world for “Good Health and Well-being” in the Times Higher Education #SDG Impact Rankings 2023. This reflects our commitment to supporting people of all ages to live healthy lives and our work to promote the concepts of well-being and positive health. Our values of Respect, Collaboration, Scholarship and Innovation continue to unite and direct our purpose.

KNOWLEDGE & EXPERIENCE – (ESSENTIAL):

• Previous experience in an administrative role;
• Knowledge and experience of the Microsoft Office suite, including but not limited to Outlook, Word, Excel, SharePoint, etc.;
• Strong customer service experience, and excellent communication skills.

KNOWLEDGE & EXPERIENCE (DESIRABLE):

• Experience in an academic or healthcare administrative role is desirable but not essential;
• Experience using any of the IT systems outlined above, or evidence of having gained experience with similar IT systems;
  We are all too aware that imposter syndrome and the confidence gap can sometimes stop fantastic candidates putting themselves forward, so please do submit an application — we’d love to hear from you.

• Providing multifaceted support across the Core Training and Education Programmes team
• Supporting the CST team in planning and execution of the annual surgical bootcamp for newly appointed CST Trainees
• Supporting the team with the calendaring process in conjunction with RCSI Simulation and all stakeholders.
• Support across OSCE Assessment days and planning of same
• Liaise with relevant internal stakeholders (Bookings, Faculty, Technical Staff, IT, Finance) as required
• Supporting the educational team including cross cover including a percentage of classes to be determined
• Support the CST Interviews across annual interview week
• Liaise with relevant internal stakeholders (Bookings, Faculty, Technical Staff, IT, Finance) as required.
• Involvement in educational operational meetings and planning as required
• Support the Operations Manager on the development and roll out of a number of key initiatives e.g. CRM development, data cleansing, and quality Improvement initiatives.
• Undertake training on key databases utilised within the department such as, CRM, mSurgery, Qpulse, Qpercom, Moodle, Momentus, Agresso and others as required.
• Ensure accuracy and consistency across all administrative processes.
• Respond to and deal with queries in a professional, timely and courteous manner.
• Co-ordinate or support ad hoc Surgical Training events as required or requested by the Operations Manager.
• Attend team meetings and contribute to the overall success of the team through sharing of information, effective teamwork, management and ownership of responsibilities.
• Undergo programmes of training and development as required from time to time.
• Comply with statutory legislation and departmental rules & requirements in furtherance of their own and general staff welfare and safety.
• Represent the best interests of the Department and RCSI at all times.
• Perform other duties as may be required from time to time