Operations Associate NA

at  PHMG Careers

PHMG is the world’s leading audio branding agency, working with more than 36,000 clients in 39 countries. Globally renowned brands such as Audi, Adidas and Coca-Cola trust us to make them sound as good as they look.
We’re looking for ambitious Coordinator to join our Client Care team to play a vital role in the day-to-day management of our account base, made up of long-standing clients and new clients signed up by our expert sales teams.
Our Coordinators help to ensure all our clients receive a high-quality and timely service by partnering with different teams in the organisation - such as Account Managers, Copywriters, Post-Production and Technical Teams.
Role: Full time, permanent
Compensation package: £28,000 basic with realistic first year earnings of £29,000
Office location: Old Trafford, Manchester, M16 0PQ
Working hours: 1PM - 10PM (Monday to Thursday) 1PM - 6PM Friday

• Taking responsibility for the project management of all creative aspects of the client journey
• Liaising with the Copy, Post-Production, Music and Voice teams to develop client audio branding productions
• Working alongside the Technical Teams to ensure the implementation of all productions as well as resolving any outstanding cases
• Contacting clients following email campaigns to ascertain update requirements
• Understanding the Account Managers client base and supporting with searching for additional business opportunities
• Ensuring a timely response to incoming client queries and requests as well as proactively contacting clients/internal departments as and when required
• Performing audio branding quality check calls with clients and troubleshoot when required