Operations Command Centre Engineer - Graduate Opportunity

at  VOCUS

Are you looking for an awesome place to work, where you can proudly be your authentic self, and be part of #oneteam?
We are looking for a passionate team player who aligns with our values and culture, takes pride in their unique contributions, and can challenge the status quo with disruptive thinking. If this sounds like you, come and join us!
About the role
The Operations Command Center Engineer team is accountable for the operation, maintenance of Vocus Networks and Network facilities. It also is accountable for all wholesale and retail service provider customer interactions from a service support perspective and is the owner of the customer experience on Vocus technologies.
The T2 Engineer Graduate will be accountable to ensure the effective delivery of operational tasks including monitor, log & diagnose, enrichment, manage and resolve/close of all tickets (including change) during the shift period; in addition, they will be responsible for meeting all KPI/OLA and service level requirements.
As a hands-on, sleeves-up Graduate OCC Engineer at Vocus, you’ll genuinely love getting the job done for your customers and team mates. You’ll be the difference between Vocus and our competitors.
This is a full-time, permanent position based fully on-site within our Operations Command Centre located in the Melbourne CBD. Please note, this position works across a 24/7, 365 days rotating shift work roster.
Applicants must hold current Australian citizenship status to meet governmental criteria for NV1 Baseline Clearance, which is essential for this role.

Please refer the Job description for details