Operations Consultant - Deceased Estate

at  ASB Bank

ASB’s Technology & Operations division is the backbone of our business, ensuring we operate as efficiently and smoothly as possible, keeping our customers at the heart of everything we do. With rapid advancements occurring across the digital automations and continuous improvement space, this is an exciting time to join ASB’s Operations area!
Mo te tūranga | About the Role:
As an Operations Consultant in the Deceased Estate space, you will demonstrate sound judgment and decision making in balancing service, business, policy, and risk considerations. And proactively contribute experience, ideas, and insights to improve customer service by continuously challenging the status quo.
You will proactively contribute towards the experience of the team, share ideas, and insights to improve customer service by challenging the status quo. You will support effective team cross skilling through active self-development and building a breadth of skills. We need you to feel confident in this role, thus raise any risk concerns/ issues or incidents and demonstrate a continuous learning mindset to such concerns so such issues can be prevented in future.
You will be part of an unbeatable team, delivering unbeatable customer experiences, while ensuring compliance with the Banks’s risk policy. The successful candidate will have an empathetic approach and will preferably have some deceased estates experience. So, if this sounds like you and something you want to be a part of… keep reading!

Please refer the Job description for details