Operations Consultant

at  PPS Recruitment

JOB ADVERT SUMMARY

The consultant will provide administrative, client and membership services within Intermediary Services and across the Life Operations business. The purpose of the role is to create a client experience that feels convenient, effortless and personal. It must feel bespoke to the client.
Will work in shifts that will be rotated amongst the team weekly (between 7am & 7pm weekdays and on Saturdays). There is a possibility that these might change in the future depending on growth and the need in the business.

EDUCATION:

• Matric.
• A 3-year tertiary qualification (Degree/Bachelor of Technology) with relevance business orientation

EXPERIENCE:

• 2+ working experience in call centre AND back-office processing is a clear advantage.
• Experience in the client service environment, advantageous

KNOWLEDGE AND SKILLS:

• The consultant is to be a highly self-motivated individual with strong relationship managing, leadership and communication skills.
• Relationship management skills.
• Good business acumen.
• Can-do attitude while challenging convention.
• Knowledge of customer experience techniques.
• Knowledge of Financial institutions (advantageous).
• FAIS and FICA knowledge (advantageous)

KEY ACCOUNTABILITIES:

• The consultant will provide services (administrative and membership services) across the client sets.
• Information needs to be provided in accordance with legislative requirements.
• The purpose is to provide an exceptional telephonic service and online navigation for our clients and deliver against our client service principles.
• Responsibilities may include proactive contact with the clients or potential clients (membership).
• The consultant will also help to build and manage the daily operations of the business – processes, systems and projects. This will include developing internal controls for the business, testing and administration of the various systems, and running the operations of the business smoothly to ensure that clients are serviced in the PPS way.