Operations Controller

at  CitySprint

THIS IS WHERE YOU COME IN!

We have a fantastic opportunity for an Operations Controller to join our team in Manchester on a permanent basis.
For this role, we are looking for a driven, self-starting individual who has existing experience in an Operations Controller or similar role, ideally within a transport, Logistics or FMCG environment.
The purpose of your role will be to provide a high level of support to the control and operations of your Service Centre whilst ensuring a high level of customer service from booking to completion.

The main responsibilities within the Operations Controller role are:

• Allocation of work to couriers in a fair and transparent manner.
• Taking bookings accurately and advising clients of our services.
• Monitoring of jobs through to POD and completion with priority on platinum customers.
• Implementing and maintaining Service Level Agreements (both customer and service centre specific).
• Proactively keeping clients and fellow employees informed of any delays or issues.
• Ensure your fleet size is sufficient to service your clients particularly during peak periods – maintain levels and recruit when required.

The key skills we need you to have for the role include:

• Managing and exceeding customer expectations.
• Acting on your own initiative without constant supervision.
• Ability to communicate clearly with clients, couriers and suppliers and remain professional at all times.
• Be highly organised.
• Previous transport industry experience.
• Solid geographical knowledge.
• Excellent punctuality and attendance
• Computer literate.

The successful candidate will be required to undergo a DBS check as part of the recruitment process. Conditional job offers are subject to a satisfactory DBS check.
If this Operations Controller role sounds like a great fit we would love to hear from you

The main responsibilities within the Operations Controller role are:

• Allocation of work to couriers in a fair and transparent manner.
• Taking bookings accurately and advising clients of our services.
• Monitoring of jobs through to POD and completion with priority on platinum customers.
• Implementing and maintaining Service Level Agreements (both customer and service centre specific).
• Proactively keeping clients and fellow employees informed of any delays or issues.
• Ensure your fleet size is sufficient to service your clients particularly during peak periods – maintain levels and recruit when required

The key skills we need you to have for the role include:

• Managing and exceeding customer expectations.
• Acting on your own initiative without constant supervision.
• Ability to communicate clearly with clients, couriers and suppliers and remain professional at all times.
• Be highly organised.
• Previous transport industry experience.
• Solid geographical knowledge.
• Excellent punctuality and attendance
• Computer literate