Operations Controller - Pel-Air

at  Rex Regional Express

Pel Air is recruiting for the full-time position of Operations Controller, located at Pel-Air Head Office in Mascot, NSW.
Reporting to the Operations Manager, the Pel-Air Operations Controller plans, coordinates and monitors all charter (and some non-charter) flights and provides a central communication point for day to day operations.
The applicant should be highly motivated and have excellent interpersonal skills, the ability to multi-task and problem solve and be able to work as part of a team in a challenging environment. The Operations Controller position is a multi-faceted, full-time shift work role and involves the ability to be on call on weekends and as required on other days.

Position Responsibilities:

• Oversee all Pel-Air Aviation daily operations and provide flight following for all flights.
• Working on a rotating roster to include on-call & specific duties when rostered to work on weekends.
• Oversee the travel and accommodation arrangements of the crew on duty and training.
• Update operational computer systems as required, including planning and building crew rosters.
• Liaise with handling agents, fuel agents and other parties to provide accurate information on all flights.
• Monitor flights for On Time Performance and reporting any delay reasons.
• Coordinate any disruptions with other Operations personnel. Formulate and action disruption plans. Liaise with other departments and affected ports to minimise disruptions to passengers.
• In the event of an emergency; initiate the company response plan and carry out duties as requested by the Pel-Air Aviation Emergency Response Team.
• Co-ordinate and assist Rex Group mainline operations centre staff as required.
• Assess feasibility of aircraft and flight schedule against client requirement and provide commercial quotation function to charter requests.
• Manage crew fatigue in accordance with Pel-Air FRMS.
• Carry out such duties as directed by the Operations Manager to assist in the day to day running of the Operations Centre.

Key Selection Criteria:

• Able to work well independently and within a team environment
• Ability to work shift work, including weekends
• Problem solving skills and high level of work accuracy
• Ability to maintain efficiency under pressure
• Commercial acumen and high level of customer service
• High level of organisation skills with ability to prioritise
• Computer literacy of a high degree and familiarity with Microsoft Office Suite
• Superior communication skills, both written and spoken
• Previous experience in Airline or Charter Operations preferable

• Oversee all Pel-Air Aviation daily operations and provide flight following for all flights.
• Working on a rotating roster to include on-call & specific duties when rostered to work on weekends.
• Oversee the travel and accommodation arrangements of the crew on duty and training.
• Update operational computer systems as required, including planning and building crew rosters.
• Liaise with handling agents, fuel agents and other parties to provide accurate information on all flights.
• Monitor flights for On Time Performance and reporting any delay reasons.
• Coordinate any disruptions with other Operations personnel. Formulate and action disruption plans. Liaise with other departments and affected ports to minimise disruptions to passengers.
• In the event of an emergency; initiate the company response plan and carry out duties as requested by the Pel-Air Aviation Emergency Response Team.
• Co-ordinate and assist Rex Group mainline operations centre staff as required.
• Assess feasibility of aircraft and flight schedule against client requirement and provide commercial quotation function to charter requests.
• Manage crew fatigue in accordance with Pel-Air FRMS.
• Carry out such duties as directed by the Operations Manager to assist in the day to day running of the Operations Centre