Operations Coordinator

at  Gallagher

About Us:
Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher’s global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you’ll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we’ll build a legacy of trust and triumph in the dynamic world of risk management.
We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.
Overview:
Gallagher is a global leader in Insurance broking, risk management and consulting, with over 39,000 employees worldwide in over 130 countries. We have a global reach with a local presence and pride ourselves on being a socially responsible and an ethical organisation expressed through our Shared Values, The Gallagher Way. We are proud to have been awarded, for the 13th consecutive year, the 2023 World’s Most Ethical Companies by Ethisphere Institute (2023) as well as being one of Insurance Business Australia Top Insurance Employers and Forbes Best Employer for Women.
Based in our North Sydney office and reporting to Branch Operations Manager, the purpose of this role is to manage branch operations and administration whilst supporting the administration team.
The role will manage all day-to-day Branch operations and work with the administration teams, brokers and broker support teams to maintain an efficient and productive office environment, such as assisting with all operational metrics which include debtor management, branch compliance and quality assurance, as well as being a champion for OH&S protocols including revising and owning branch interruption documents. Additionally, the role would involve auditing of Brokers work and ensuring contract requirements are met, as well as project management of system integration for migration of our broking platform. The successful applicant would be a subject matter expert for national and or business sponsored projects and be able to lead projects across business areas.
A smaller part of this role would include Reception duties from time to time as required and also act as the Facility Manager for all things branch related e.g. facility management, tenancy requirements and the onboarding of all new staff to the branch.

This is a great opportunity and to be considered, we are seeking a min of 2 years’ experience in a similar role, ideally with exposure to the Insurance or Financial Services industry plus:

• Strong computer literacy and an aptitude to learn new systems
• Driven and professional disposition with a willingness to contribute to a team environment
• Outstanding customer service and communication
• Excellent attention to detail, ability to prioritise multiple deadlines and work across different teams
• Previous experience in an operations role

Gallagher Benefits – we offer great benefits and career development opportunities including tuition assistance; career development and training to build a personalised career pathway; wellbeing offerings; employee assistance program; additional weeks’ Lifestyle leave; Gallagher Rewards for discounts at 350+ major retailers; Employee Stock Purchase Plan to invest in the company’s growth potential; paid Volunteering days; and salary scarified superannuation options.
Apply now via our careers website, https://www.ajg.com/au/about-us/careers/ or for further information, please contact our Talent Acquisition team at careers@ajg.com.au
Any offer of employment and subsequent continuing employment is dependent upon the satisfactory completion of background checks by Gallagher or by an external third party provider.
Gallagher is an Equal Employment Opportunity (EEO) employer committed to the principles of workplace diversity and inclusion. We welcome all people regardless of ethnicity, faith, sexual orientation, gender identity and lifestyle choices. We are committed to providing a working environment that embraces and values diversity, equity and inclusion.
Location/Org Data : EEO Statement:

• Strong computer literacy and an aptitude to learn new systems
• Driven and professional disposition with a willingness to contribute to a team environment
• Outstanding customer service and communication
• Excellent attention to detail, ability to prioritise multiple deadlines and work across different teams
• Previous experience in an operations rol