Operations Coordinator

at  hearinglifeCanada

CRITICAL SKILLS NEEDED:

• High computer literacy. You will be using a variety of software applications and will regularly be required to learn new systems quickly, as well as contribute to the enhancement of internal ERP-like systems.
• Proficiency with excel, including use of formulas, tables, and understanding how to leverage excel to complete tasks more efficiently vs manual methods
• Continuous Improvement is a fundamental requirement for this role, as we seek individuals who are committed to refining processes, optimizing efficiencies, and actively contributing to the ongoing enhancement of our operations.
• Strong written and verbal communication skills

EDUCATION AND CERTIFICATIONS:

What You Will Need:

• Diploma or Degree, preferably in either logistics or business, a strong asset
• Minimum 2 years experience in a corporate operations or other administrative role
• Hearing Healthcare experience preferred

Your responsibilities will include, but not limited to:

• Processing Outgoing Shipments: You will be responsible for efficiently processing outgoing shipments, which includes Assisted Listening Devices (ALDs), batteries, accessories, and stock aids. Your attention to detail ensures that our clients receive their orders promptly.
• Online Sales Platform Management: Managing our inventory and catalog for online sales platforms is a core aspect of your role. This involves identifying underperforming merchandise, recommending price and selection adjustments, and proactively restocking popular items to meet customer demand.
• Head Office Stock and Inventory: You will be tasked with overseeing stock and inventory at our head office, ensuring that it is well-organized and readily accessible when needed.
• Basic Bookkeeping: Your role includes basic bookkeeping tasks such as entering online order sales into our order management system, conducting daily sales reconciliations, and ensuring that funds are deposited in the bank as required.
• Inventory Monitoring: You will continuously monitor our clinic’s Hearing Aid and ALD inventory, identifying any stale products and opportunities for clearance to optimize our offerings.
• Supply & Merchandise Portal Management: Your responsibilities extend to creating and managing clinic accounts for various supply and merchandise vendors. You will also advocate for terms and pricing that are favorable to HearingLife.
• Directory Management: You will take ownership of the accuracy and up-to-date information within our clinic and operational directories, ensuring that our records are comprehensive and reliable